Blog
Insights, tips, and updates from the Swiftner team.
Company News
We went to CCW Berlin
Back from CCW Berlin - two themes: large contact centres and BPOs building full AI stacks, and omnichannel platforms adding AI. A human leads AI agents that act or escalate. Ambitious, with real concern about jobs. Excited to build here. - Mario
Company News
We built a tool!
Most developer tools pull you out of your workflow. A new GUI. A new context switch. A new app that breaks the flow. We wanted to work like Churchill.
Insights from Elevate ‘26
We recently attended Elevate ‘26 in Oslo, a conference focused on customer experience, customer service, and how AI is shaping the future.