HUD Extension (browser extension)
A complete redesign of the live call experience
Coaching presented in a clearer, more focused way
New: Weekly Focus. Admins can choose one metric to improve — or let Swiftner suggest where the team should focus
Metrics are now more visible, both during and after calls
HUD (admin app)
Redesigned coaching experience with clearer structure and better flow
New Home view with quick access to top performers and weekly team trends
Individual user pages with highlights and concrete improvement suggestions
Sortable leaderboard
Upload calls (admins)
Hourly feedback with alerts
A range of small UI improvements for a calmer, more focused workday
New subscription plans
We’ve also made it easier to get started — and easier to choose the right plan:
Light: A more affordable option with fewer features and post-call coaching only
Pro: Full access with live coaching and a 30-day free trial
Enterprise: For teams with unique needs, on-premise solutions, and custom integrations
This is just the beginning. We’ll keep building — step by step — with a clear focus on better coaching and less friction in everyday work.